Internet Traffic from Mobile Devices (July 2025)

Soul Machines Launches Workforce Connect App To Humanize Automated Enterprise Workflows On The ServiceNow AI Platform

This is a paid press release. Contact the press release distributor directly with any inquiries.

Soul Machines Launches Workforce Connect App to Humanize Automated Enterprise Workflows on the ServiceNow AI Platform

First Look of the Workforce Connect App Capabilities to be highlighted at the upcoming ServiceNow Global Partner Ecosystem Summit

SANTA CLARA, Calif., September 15, 2025--(BUSINESS WIRE)--Soul Machines, a pioneer in humanizing AI, today announced the availability of its new Workforce Connect App, now live on the ServiceNow Store. The app enables a robust integration that seamlessly connects Soul Machines Digital Workers to enterprise workflows across the entire ServiceNow AI Platform via Now Assist.

The new integration empowers businesses to deploy emotionally intelligent Digital Workers that can handle complex, customer-facing and employee-facing tasks in areas from customer service and sales to HR and healthcare support. By leveraging Now Assist, customers can seamlessly connect the Soul Machines Workforce Connect app to their existing ServiceNow ecosystems. This enables enterprises to deliver a consistent, empathetic, engaging and highly efficient service to both employees and customers.

"The launch of our Workforce Connect App on the ServiceNow Store marks a new milestone in our mission to humanize AI for the enterprise," said Darren Wilson, Chief Product Officer at Soul Machines. "By tightly integrating our Digital Workers with the ServiceNow AI Platform via Now Assist, we are not just automating tasks; we are creating a truly intelligent collaboration between humans and technology. This powerful fusion accelerates business transformation and delivers tangible ROI for our customers."

Soul Machines Digital Workers look and respond like real humans, and can see, listen, and even empathize. This unique capability pairs with ServiceNow's intelligent orchestration, ensuring that organizations can confidently integrate Soul Machines Digital Workers into their operations.

"Partnerships thrive and our customers succeed when we share a clear vision and complementary strengths," said Alix Douglas, GVP, partner solutions at ServiceNow. "Soul Machines Workforce Connect App combined with the ServiceNow AI Platform will help customers operationalize agentic AI by creating intelligent agents that automate workflows, accelerate service delivery, and scale expertise across the enterprise. Together, we are unlocking a new era of productivity where AI agents act on real-time data, collaborate across systems, and convert intelligence into transformative outcomes."

The Soul Machines Digital Worker Difference

Engagement: Our technology, featuring a human-like, empathetic interface, is especially powerful for increasing engagement with employees or customers. People naturally trust and feel safe in face-to-face interactions with our Digital Workers, allowing for more authentic and extended conversations. This approach boosts conversation times that are more than three times longer than typical chatbot interactions.

Story Continues

Coaching: Digital Workforce allows users to create different persona types to practice speaking, selling or negotiating with various personality types in a safe, realistic environment. For guided learning journeys, our Digital Workers can track progress and sentiment, providing personalized support and guidance every step of the way.

Training: Learning new content becomes significantly easier and more engaging through natural conversations with our Digital Workers. This provides a safe, judgement-free environment where individuals can learn at their own rate, with the content and pace personalized to their specific needs, ensuring highly effective and memorable training experiences.

Workforce Connect App Availability

The Workforce Connect App is now available in the ServiceNow Store and at www.Soulmachines.Com/workforce-connect. The first look of the Soul Machines Workforce Connect capabilities will be showcased at the ServiceNow Global Partner Ecosystem Summit, taking place in Santa Clara on September 16-17. The virtual broadcast of the summit is a premier event for the ServiceNow partner community. Attendees can gain key insights from top ServiceNow leaders and get a look ahead at the company's FY26 direction and long-term AI strategy.

About Soul Machines

Founded in 2016, Soul Machines is a pioneer in the humanization of AI. Our ground-breaking Experiential AI™ technology powers interactive, empathetic AI Agents and Assistants that accelerate business efficiencies, personal learning and engagement. Our revolutionary Soul Machines Studio software tools allow anyone to create and customize a Digital Workforce, driving personalized experiences across platforms in real time. Soul Machines delivers high-impact, emotionally intelligent solutions for global enterprises. Only Soul Machines offers the full capabilities of human and machine collaboration in an ethical, responsive, and unprecedented way.

ServiceNow Legal Copy

ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. In the United States and/or other countries.

For more information, visit www.Soulmachines.Com.

View source version on businesswire.Com: https://www.Businesswire.Com/news/home/20250915556876/en/

Contacts

Soul Machines Media Contact: media@soulmachines.Com

ServiceNow (NOW) Launches New App To Improve Customer Experience

ServiceNow NOW, in collaboration with Qualtrics International XM, recently announced the launch of a new app to help improve employee and customer experiences. The new app Qualtrics Embedded Insights is available in ServiceNow Store and provides IT and customer service agents a unified view of employee and customer experience and operational data.

Qualtrics and ServiceNow designed this new app to address technological inefficiencies experienced specifically by IT and customer service personnel while providing services to customers.

According to research released by Qualtrics and ServiceNow that had a sample size of more than 1000 IT professionals in different companies, the duo came to a conclusion that four in five (81%) IT professionals waste more than 10% of their workdays on operational process and technological inefficiencies, which in turn reduces their efficiency.

Per the abovementioned research ServiceNow and Qualtrics also studied another sample of 3000 customers, which revealed that more than 69% of customers have to switch between two to three channels of communication modes like live chat, phone, or in-person in order to resolve the issue.

In a competitive work environment, employee inefficiency and customer dissatisfaction can negatively impact employee and customer retention. This, in turn, would hamper top-line growth.

In order to address this issue, Qualtrics Embedded has been designed to provide pre-built configurations, which allow organizations to view their experience data regarding how customers feel about their services, operational data about how many cases have been resolved, and how much time in a unified view via ServiceNow Workspace.

The new app helps IT and customer service teams to identify opportunities where they can automate routine tasks, thus improving their work efficiency as it aids them in focusing on providing more complex personalized services.

The launch of the recent app by ServiceNow and Qualtrics highlights ServiceNow's strategic business model to build a strong partner ecosystem and provide services to varied customers globally. This is expected to help ServiceNow accelerate subscription revenue growth.

ServiceNow, Inc. Price and Consensus

ServiceNow, Inc. Price-consensus-chartServiceNow, Inc. Quote

ServiceNow Invests in Building Strong Partner Ecosystem

ServiceNow has been grappling with inflation, unfavorable forex and a challenging macro-economic environment.

 Stiff competition in the IT service, non-ITSM and cloud services market remains a headwind and is expected to hurt near-term prospects.

This has impacted the share price movement negatively. ServiceNow shares have tumbled 25.2% in the year-to-date period, compared with the Zacks Computers - IT Services industry's and Zacks Computer and Technology sector's decline of 29.5% and 29.9%, respectively.

However, current geopolitical threats like the Russia-Ukraine war have given rise to a demand for cloud-based platform services, specifically in cyber security.

As such, the challenges have highlighted the importance of investment in digital businesses, and ServiceNow expects the challenges to impact the global cloud market specifically.

ServiceNow is expanding its market share in the global cloud market through its investments in building its partner ecosystem.

As such, the company's collaboration with Wipro Limited WIT is expected to drive long-term growth.

Wipro has delivered hundreds of client projects across ServiceNow IT, Employee and Customer workflows, which aided ServiceNow in expanding into non-ITSM markets like human resource and security solutions by launching new products and services.

The collaboration with Barclays BCS is noteworthy as well. Barclays is helping ServiceNow broaden operations in countries under the European Union.

Barclays is working with ServiceNow to automate cross-agency management while being compliant with EU data privacy requirements.

The current market scenario is going to help ServiceNow improve demand for its services and aid in increasing its revenues. This will impact shareholders' wealth positively in the long run and makes it worth retaining in your portfolio.

ServiceNow currently carries a Zacks Rank #3 (Hold). You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here.

Zacks Names "Single Best Pick to Double"

From thousands of stocks, 5 Zacks experts each have chosen their favorite to skyrocket +100% or more in months to come. From those 5, Director of Research Sheraz Mian hand-picks one to have the most explosive upside of all.

It's a little-known chemical company that's up 65% over last year, yet still dirt cheap. With unrelenting demand, soaring 2022 earnings estimates, and $1.5 billion for repurchasing shares, retail investors could jump in at any time.

This company could rival or surpass other recent Zacks' Stocks Set to Double like Boston Beer Company which shot up +143.0% in little more than 9 months and NVIDIA which boomed +175.9% in one year.

Free: See Our Top Stock and 4 Runners Up >>

Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Barclays PLC (BCS): Free Stock Analysis Report Wipro Limited (WIT): Free Stock Analysis Report ServiceNow, Inc. (NOW): Free Stock Analysis Report Qualtrics International Inc. (XM): Free Stock Analysis Report To read this article on Zacks.Com click here. Zacks Investment Research

The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.

---